Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Contact Information

This may include your name, business name, email address, telephone number, mailing address, and other contact details.

Business and Account Information

This may include your services, pricing, branding, business hours, website information, business-number preferences, onboarding responses, account settings, subscription status, support history, and other information used to configure or operate your Detailer Business System.

Payment and Transaction Information

Payments and subscriptions are processed through third-party payment providers. We may receive transaction details such as payment status, subscription status, billing dates, payment-method type, and limited payment identifiers.

Wellmon Systems does not need to receive or store your complete payment-card number or card security code within its ordinary business systems.

Communications and Support Information

We may collect information you provide through email, forms, onboarding calls, support requests, billing requests, cancellation requests, pause or reactivation requests, website-edit requests, and other communications.

Technical and Usage Information

Depending on how you access our websites or services, we and our service providers may collect information such as IP address, browser type, device information, operating system, referring page, pages viewed, timestamps, diagnostic information, and interactions with website or software features.

Customer Data

When a Wellmon customer uses the Detailer Business System, the system may contain information about that customer’s leads, clients, appointments, messages, estimates, invoices, reviews, and other business records.

The Wellmon customer remains responsible for determining what Customer Data is collected and for providing any legally required notices, disclosures, and consent to its own customers.

2. How We Collect Information

We may collect information:

• Directly from you
• Through our websites, surveys, calendars, checkout pages, and support forms
• During onboarding or support communications
• Through the Detailer Business System
• From payment processors and connected service providers
• From integrations that you authorize
• Automatically through cookies and similar technologies
• From publicly available business sources where legally permitted

3. How We Use Information

We may use information to:

• Create and administer customer accounts
• Provide and configure the Detailer Business System
• Process trials, subscriptions, pauses, reactivations, cancellations, and payments
• Schedule and conduct onboarding or support calls
• Provide customer support
• Configure websites, automations, calendars, messaging, and integrations
• Send transactional, account, billing, security, onboarding, and service communications
• Send marketing communications where permitted
• Maintain, troubleshoot, secure, and improve our services
• Detect misuse, fraud, security incidents, or prohibited activity
• Enforce agreements and protect our legal rights
• Comply with applicable law and lawful requests

4. How We Disclose Information

We may disclose information to service providers that help us operate our business, including providers of:

• Customer-relationship-management software
• Hosting and website services
• Payment processing
• Email and business communications
• Telephone and messaging services
• Calendar and video-meeting services
• Data storage
• Analytics
• Security
• Technical support
• Professional services

These providers may include platforms such as HighLevel or LeadConnector, Stripe, Google, Lovable, telecommunications providers, and other vendors used to provide the service.

We may also disclose information:

• At your direction
• To complete an integration you request
• To professional advisers
• In connection with a merger, acquisition, financing, reorganization, or sale of business assets
• To comply with applicable law, court orders, subpoenas, or lawful government requests
• To protect the rights, safety, security, or property of Wellmon Systems, our customers, or others
• To investigate fraud, misuse, or security incidents

We do not sell or rent personal information for monetary payment.

5. Customer Data and Customer Responsibilities

Wellmon Systems may process Customer Data on behalf of businesses using the Detailer Business System.

Each customer is responsible for:

• Having a lawful basis to collect and use its Customer Data
• Providing legally required privacy notices
• Obtaining required consent for calls, emails, text messages, recordings, and marketing
• Responding to requests from its own customers
• Maintaining accurate account permissions
• Using the system in accordance with applicable law

Wellmon Systems does not independently control how each customer chooses to communicate with its leads or clients.

6. Cookies and Similar Technologies

Our websites and service providers may use cookies, local storage, pixels, or similar technologies to:

• Keep websites functioning
• Remember preferences
• Measure website performance
• Understand usage
• Improve security
• Diagnose technical issues

Browser settings may allow you to block or delete certain cookies. Disabling cookies may prevent some features from functioning properly.

7. Communication Preferences

We may send transactional or relationship communications regarding your account, subscription, payments, onboarding, support, security, or service operation.

You may unsubscribe from marketing emails by using the unsubscribe method included in the message. Unsubscribing from marketing emails does not prevent necessary account, billing, security, or service communications.

You may contact us regarding communication preferences at:

contact@wellmonsystems.com

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain business and transaction records
• Complete cancellation or account-retention processes
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, tax, security, and operational obligations

Retention periods may vary depending on the type of information, subscription status, legal requirements, service-provider limitations, and operational needs.

Customers should export any records they need before their final account-access date. Continued availability of an account, telephone number, website, configuration, registration, integration, or Customer Data after cancellation is not guaranteed.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, alteration, loss, misuse, or disclosure.

No internet transmission, software platform, or storage system can be guaranteed to be completely secure.

Customers are responsible for:

• Protecting their usernames and passwords
• Using appropriate account permissions
• Maintaining secure devices and email accounts
• Not sharing passwords, card information, verification codes, or backup codes through insecure channels
• Promptly notifying us of suspected unauthorized account access

If a security incident occurs, we will investigate and provide notifications where required by applicable law.

10. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning personal information, including the ability to request:

• Access
• Correction
• Deletion
• A copy of certain information
• Restriction of certain processing
• Withdrawal of consent where processing is based on consent

These rights may be subject to legal exceptions, verification requirements, record-retention obligations, and the nature of our relationship with you.

To submit a privacy request, email:

contact@wellmonsystems.com

When information is controlled by one of our business customers, you should first contact that business directly. We may refer your request to the applicable customer.

11. Third-Party Services and Links

Our websites and services may contain links to or integrate with third-party platforms.

Third parties maintain their own terms, security practices, and privacy policies. Wellmon Systems is not responsible for the privacy practices of independently operated third-party services.

12. Children’s Privacy

Wellmon Systems provides business services and is not directed to children.

Our services are not intended for anyone under 18 years of age, and we do not knowingly offer accounts directly to children.

13. United States Processing

Wellmon Systems is based in the United States. Information may be processed or stored in the United States or other locations where our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, vendors, or legal obligations.

When we make material changes, we will update the effective date and provide additional notice where required.

15. Contact Us

Questions or privacy requests may be sent to:

Artivonix Solutions LLC
Doing business as Wellmon Systems

contact@wellmonsystems.com